Yes. In order for us to ship medication to the U.S., you must provide a valid U.S. prescription.

You can submit your prescription in one of the following ways:

• Upload it directly to your account on our website.

• Email it to [email protected].

• Have your doctor fax it to 1-833-209-3704.

Once received, our team will verify and process your order.

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor its progress. At Over the Border Meds, we do our best to ensure every order arrives safely and on time. However, please note that we’re unable to offer refunds or reshipments for packages returned because the customer was unavailable at the time of delivery or provided an incomplete or incorrect address.

We charge a flat rate for shipping (includes tariff fees)

• Refrigerated items – $29.99

• Non-Refrigerated items – $14.99

Absolutely! At Over the Border Meds, we want you to get the best possible value on your medications. If you find a lower price from a competitor, let us know — we’ll do our best to match or even beat it.

To request a price match, simply provide the competitor’s website URL and/or a screenshot of their current pricing. Please note that price match approvals are subject to review and cannot be combined with other coupons or special promotions.

Yes! Call us at 1-833-209-3705 and ask for a pharmacist if you have any questions about your medication.

A generic medication is produced by a company other than the original manufacturer once the brand-name drug’s patent expires. Because of this, generics are typically offered at a much lower price, making them a cost-effective choice for many patients.

Generics contain a similar active ingredient and deliver the similar therapeutic effect as the brand-name version. They’re strictly regulated to ensure safety, quality, and effectiveness. Differences you might notice are in the size, shape, or color of the tablet or packaging, but it works similarly.

Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.

After you upload your prescription, it will not be visible on your account and will only be accessible to our pharmacy team. This ensures your prescription remains safe and confidential.

No, only a valid U.S. prescription is required. Our partnered Canadian pharmacies will process your order based on your existing prescription.

We currently do not accept insurance as a form of payment. However, we are able to provide customers with medical expense reports to make insurance claims.

At this time, we accept Visa, MasterCard, and Discover Card.

Should your shipment not arrive within 10 business days from the date shipped, a member of our loyalty team will be in contact with you. We do not accept returns on any medications. However, should there be a defect with the supply that was sent to you, please do not hesitate to give us a call.

No, we only process your payment after our pharmacy team has reviewed your order and medication, and it is ready to be shipped.

Yes, all prices are in USD.

Yes, you can buy insulin and diabetes medications from Canada. Many Americans do so to save money, as Canadian regulations keep medication prices much lower than in the U.S. With a valid U.S. prescription, you can order up to a 3-month supply, and it will be shipped directly to your home, offering affordable access to trusted, high-quality medications.

Prescription drugs are often significantly less expensive in Canada because of government-regulated pricing and lower markup costs. That’s why so many Americans turn to Over the Border Meds to save on medications like Ozempic, Mounjaro, Eliquis, and Wegovy.

Yes! We ship to all states including Alaska and Hawaii.

Most orders from Over the Border Meds arrive within 5 to 10 business days after shipping. In some cases, deliveries may take a bit longer due to factors like customs clearance or postal service delays. We truly appreciate your patience and understanding in these rare situations.

If your package hasn’t arrived within 10 business days from the shipment date, please contact our support team. We’ll promptly investigate and, if needed, work with our partnered pharmacy to send a replacement.

To ensure a smooth experience, we recommend placing your refill orders at least 21 days before you need your next supply. This helps avoid any interruptions in your medication schedule.

If your package has not been delivered within 4 weeks from the date of shipment, please reach out to us for assistance. We will promptly investigate the matter and provide you with an update. If necessary, we will coordinate with our partnered pharmacy to dispatch a replacement to your address at no additional cost to you.

To ensure a seamless experience, we recommend ordering your medications well in advance, ideally about 30 days before you anticipate needing them. This proactive approach helps mitigate any potential delays in receiving your order.

According to USPS guidelines, your signature is typically required when receiving your medication order. Although it is not always standard practice for USPS, there are instances where the delivery staff might leave the package in your mailbox or at your doorstep without needing a signature. Nonetheless, we highly recommend tracking your package and arranging for someone to be present at the time of delivery. This helps to prevent any possible theft or damage to your order.

Yes! Over the Border Meds is a Canadian prescription referral service that ships medications directly to U.S. patients with a valid prescription.

Yes. Once your order ships, you’ll receive an email with a tracking number so you can monitor its progress every step of the way. You can also log into your account and find your tracking number under the “Order” tab.