If you are ordering a prescription drug, yes. All our insulin products also require a prescription. To make things easier, once you place your order you can provide us with your local pharmacy’s information or doctors information and our pharmacy team can retrieve the prescription for you.

We kindly inform you that after your order is shipped, you will receive an email with a tracking number to follow its delivery. Over the Border Meds strives for customer satisfaction; however, please note that we cannot offer refunds or reshipments for orders returned due to the customer’s unavailability at the time of delivery or if an incomplete or incorrect address was provided.

We charge a flat rate for shipping

Refrigerated items – $29.99

Non-Refrigerated items – $14.99

Upon receiving your order, should the insulin be warm, we ask that you store it in the refrigerator. Insulin products can be at room temperature for up to 30 days.

Yes we do! Please be advised that price matches are subject to approval. When requesting to price match with a competitor company kindly provide the competitor company’s web url and/or a screenshot of the current pricing on their website. This offer cannot be combined with any other coupon or other special offer(s).

Yes! Call us at 1-833-209-3705 and ask for a pharmacist if you have any questions about your medication.

A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.

After you upload your prescription, it will not be visible on your account and will only be accessible to our pharmacy team. This ensures your prescription remains safe and confidential.

We currently do not accept insurance as a form of payment. However, we are able to provide customers with medical expense reports to make insurance claims.

At this time, we accept Visa, MasterCard, and Discover Card.

Should your shipment not arrive within 10 business days from the date shipped, a member of our loyalty team will be in contact with you. We do not accept returns on any medications. However, should there be a defect with the supply that was sent to you, please do not hesitate to give us a call.

No, we only process your payment after our pharmacy team has reviewed your order and medication, and it is ready to be shipped.

Yes, all prices are in USD.

Yes, you can buy insulin and diabetes medications from Canada. Many Americans do so to save money, as Canadian regulations keep medication prices much lower than in the U.S. With a valid U.S. prescription, you can order up to a 3-month supply, and it will be shipped directly to your home, offering affordable access to trusted, high-quality medications.

Yes! We ship to all states including Alaska and Hawaii.

Generally, you can expect your shipment to arrive within 5 to 10 business days. However, there are instances where delivery may be delayed beyond this timeframe due to unforeseen factors, such as disruptions in international postal services or delays in customs processing. We appreciate your patience in these situations.

If your package has not been delivered within 4 weeks from the date of shipment, please reach out to us for assistance. We will promptly investigate the matter and provide you with an update. If necessary, we will coordinate with our partnered pharmacy to dispatch a replacement to your address at no additional cost to you.

To ensure a seamless experience, we recommend ordering your medications well in advance, ideally about 30 days before you anticipate needing them. This proactive approach helps mitigate any potential delays in receiving your order.

According to USPS guidelines, your signature is typically required when receiving your medication order. Although it is not always standard practice for USPS, there are instances where the delivery staff might leave the package in your mailbox or at your doorstep without needing a signature. Nonetheless, we highly recommend tracking your package and arranging for someone to be present at the time of delivery. This helps to prevent any possible theft or damage to your order.

Yes, we offer expedited shipping, typically 2-3 business days. This service comes at an additional cost; please contact us for more information.